Monday, December 14, 2009

Rang CSO to find out when receive appointment with elec and tiles

Tuesday 15th December

I rang our CSO to find out what was happening and she said she hadn't received the paperwork from Colours yet. She rang back to say she couldn't open my attachments of signed documents so I had to resend them again,with 2 pictures per email as they were large jpegs.

We will be lucky to get an appointment with elect and tiles before Christmas! So much wasted time, i should have phoned the Colour Lady after i sent the emails. Always follow up!

Our aim was to have all meeting done and paper work left with them so they could raise a proper priced contact by mid jan and we give to our bank for finance and they get it back so Clarendon could plan to start on site Feb 1st. We will see.

Overall this has been most disatisfying as the time to get to this point has been far too long. Too many mistakes by clarendon such as with the architect and the people we were dealing with should have followed up on changes by phone call and informed us immediately of any failure to change things.

Of course I am learning that emails are not enough, you need to follow up the next day by phone to see they have received them and that there are no problems.

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